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Privacy Policy

Privacy Policy

  • Information Collection and Use
  • We collect information to allow us to provide services and features to meet your needs, and to customize and improve our services to make your experience more secure and convenient. We only collect personal information about you that we consider necessary for achieving these purposes.
  • If you choose to use our services, we may require you to provide contact and identity information and other personal information as indicated on the forms throughout the Site. Where possible, we will indicate which fields are mandatory and which fields are optional. By submitting your contact details to eTickets.sg, you expressly request to receive and agree to receive commercial communications and marketing material from eTickets.sg. You may decline to provide any of the information required, by choosing not to use that particular service or feature.
  • In general, we use your personal information to facilitate our provision of the services requested by you. We will maintain a file about you and your use of our services. We will use the information in your file, and such other information that we may obtain from time to time in connection with your current and past activities on the Site, for the purposes of our normal business operations. Such purposes include but are not limited to: resolving disputes; troubleshooting problems; helping promote secure trading; collecting fees owed to us; measuring consumer interest in our products and services; informing you about online and offline offers, products, services, and updates; customising and optimising your experience on the Site; detecting and protecting us against error, fraud and other criminal activity; and such other purposes as may be notified to you at the time of collection of the information. We may also look across multiple users to identify problems or resolve disputes, and in particular, we may examine your personal information to identify users using multiple user-IDs or aliases. We may also compare and review your personal information for errors, omissions and/or accuracy.
  • Under some circumstances, we may require certain financial information from you. We use your financial information (including credit card information) only to verify the accuracy of your name, address, and other information, and to bill you for your use of our services.
  • We use data collection devices such as "cookies" on certain pages of the Site to promote trust and security, help analyse our web page flow and measure promotional effectiveness. "Cookies" are small files placed on your hard drive that assist us in providing our services. We may offer features that are only available through the use of a "cookie". We also use cookies to reduce the number of times you need to enter your password. Cookies can also help us provide to you information that is targeted to your interests. Most cookies are "session cookies", meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies (if your browser permits you to do so), although in that case you may not be able to use certain features on the Site and you may be required to enter your password more frequently during a session on the Site.
  • We automatically track certain information based upon your behaviour on the Site. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users in general and you in particular. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next access (whether this URL is on the Site or not), your computer browser information, and your IP address.

    Sharing with and Disclosure to Third Parties
  • As a matter of policy, your personal information will not be shared or disclosed to third parties (whether for their marketing purposes or otherwise) without your consent. However, we reserve the right to disclose your personal information as required in the normal course and scope of our business in the provision of our services, and where required by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order.
        
    Security
  • We use industry standard practices to protect your privacy and personal information, in such manner and to such extent as we deem appropriate. However, we do not guarantee in any way, and you should not expect, that your personal information or private communications will always remain private and/or safe from any abuse or misuse by third parties.
  • eTickets.sg protects the personal information it collects in a secure database with important information being encrypted, and the database servers are hosted in a protected data centre. eTickets.sg employees are required, as a condition of their employment, to treat personal information held by eTickets.sg as confidential, and to maintain the confidentiality of that personal information.
  • Your information is stored on eTickets.sg's servers located in Singapore. We use such procedural and technical safeguards as we deem necessary to protect your privacy and to protect your personal information against loss, theft and unauthorised access and disclosure. Such safeguards include but are not limited to the use of encryption, firewalls and Secure Socket Layer technology. We will also employ the appropriate security techniques to protect data against loss, theft, and unauthorized access by users inside and outside eTickets.sg.
  • However, please note that "perfect security" does not exist. Accordingly, eTickets.sg does not represent or warrant that there will not be, and hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, use or disclosure of any information held or maintained by us.